As the seasons change, so does ITIL
October 22nd, 2007 | 
Category: Hi all. As we drift into the fall season, we hope that all who have summer at this time of year were able to enjoy the season with family and friends. In thinking of the fall season here in Canada, it really represents a time of renewal. Old leaves are shed, to be replaced next spring with new blooms and foliage. In a way, this reminds me of the ITIL V2 – V3 changes we’ve been dealing with over this past year. So much has changed for practitioners, training organizations and consultants in our field.
Much of this change has been frustrating, as most change initiatives are. Not only because of the new content (and to a large degree an insufficient level of communication from the “powers that be”), but also because of the natural human reaction to change. Based on the work of Elisabeth Kubler-Ross, Daryl Conner in his book Managing at the Speed of Change, has expanded Dr. Kubler-Ross’ model to one that describes how people react when they “feel trapped in a change they don’t want and can’t control”. These steps include: Immobilization, Denial, Anger, Bargaining, Depression, Testing and Acceptance.
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August Blog Update
THE ROYAL GRAND PRIX
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ITIL V3 - Paris Hilton with her clothes on?
Someone recently suggested that ITIL V3 or more specifically the Service Strategy book was as tedious and useless as Paris Hilton with her clothes on. I am not sure where that analogy takes us perhaps, as a modern day adaptation of the fairy tale about the Emperor’s clothes?
On a serious note, as the hype dies down and people actually read the new books as opposed to forming their opinions from the press releases about the new books, critical opinions about ITIL V3 are emerging.
Is ITIL V3 rubbish as some extremists claim?
Now that I have had a chance to review all of the books, my opinion is absolutely not. In fact it is quite the opposite. It is perhaps the most expansive reference work on service management ever produced. An amazing feat.
Is it a reflection of best practice?
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ITIL V3 will be internationalized much faster than ITIL V2 ever was
An important indication of ITIL’s international uptake is the enormous growth of native language support for ITIL products. Currently ITpreneurs’ supports eight native languages. It has taken us five years to reach this stage of internationalization. V3 students will not be so patient. The prospective students of V3 are different from their V2 predecessors. They fully expect V3 to be immediately available in their native language, sanitized and adapted to reflect their culture and business practices.
At ITpreneurs our translated versions are being developed at the same time as the native English versions which means that cultural differences are incorporated into the design from the start. To better reflect the new international nature of ITIL, we have asked a number of guests to reflect on their market and their expectations.
These postings are available in their native language here in our blog. We recently asked Cesar Monteiro, one of the prominent members of the itSMF in Brazil to be the first to update us on the market there.
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ITIL V3日本語ブログ始めます!
Hope I didn’t keep you waiting!
I, Katsushi Yaginuma, would like to share my experience and my view based on my work at the Examiner Board in Japanese language.
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Let’s trudge the mud to the new V3 mall
Many years ago, while posing as an MBA student, a wise professor at Wharton asked us the following question:
After much debate, it was clear that launching as the first store in a new mall is actually a significant risk that looks like an opportunity. A wolf in sheep’s clothing.
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Abbey Wiltse answers the questions: “When should I take ITIL Version 2 training and when should I wait for Version 3?
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What’s changed with ITIL® V3 certification?
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Will ITIL V.3 pass the smell test?
The ITIL bandwagon is rolling with June 5th as the official launch date, the books will be out before that at the end of May and the pilot for The New ITIL Foundations will start on June 11. There will be events in cities around the world thereafter. So ITIL V3 is finally coming to a town near you. As the spin ramps up from the somewhat prejudiced advocates (obviously the OGC and the V3 team itself) and the dissenters (please take a trip to the ITskeptic.org when you get a chance to get another view), I am increasingly asked the question as to whether people interested in ITIL should jump to V3 immediately or just continue to work with the trusted red and blue books. The answer is, as ever, it depends. There are no simple answers to complex questions.
In this entry, I will attempt to describe the challenges the V3 team faces and offer some ideas as to how you can conduct your own smell test. For legal and ethical reasons, I will attempt to do this while omitting the information I acquired as a member of the ITIL Advisory Group.
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